If you’re having trouble downloading files from Flightsim.to — such as slow speeds, interrupted downloads, or files not starting — please follow these troubleshooting steps before contacting support.
1. Reset Your Network Connection
Restart your router or modem. If you’re using Wi-Fi, try connecting via a wired (Ethernet) connection for a more stable download. Temporarily disable any firewalls or antivirus programs that may block downloads.
2. Try a Different Browser
Some browsers handle downloads differently. We recommend using the latest version of Google Chrome, Microsoft Edge, or Mozilla Firefox. Avoid using built-in download managers or accelerators in browsers that modify connection handling.
3. Disable Browser Extensions and Download Managers
Certain browser add-ons or third-party download managers can interfere with our CDN connections. Try downloading with all extensions turned off (e.g., in Incognito/Private Mode). Avoid using external download accelerators — they can cause incomplete or corrupted downloads.
4. Check VPN or Proxy Settings
If you’re using a VPN: try turning it off — some VPN servers block or throttle access to our CDN. If you’re not using a VPN: try connecting through one — it may help if your ISP is having routing issues.
Note: Certain users located in Russia or China may experience issues because our CDN provider’s servers have been blocked by the government of thes countries. Using a reliable VPN connection to another region may help in these cases.
5. Generate a Diagnostic Report
If downloads are still failing after the above steps, please help us investigate:
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Run the test and click on the “Copy Report URL” button
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Find your public IP address at https://whatismyipaddress.com.
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Provide us with your Report URL and IP address, as well as a detailed description of the issue you are encountering.
If you are facing slow download speeds, consider upgrading to Flightsim.to Premium for better servers.
This information helps our support team quickly identify connection or CDN-related problems.